Shipping and Return Policy

Last updated: September 8, 2024

At Hedessent.ca, we strive to ensure your order arrives in perfect condition. While we do not accept product returns, we are committed to resolving any issues with lost or damaged packages. Please review the guidelines below for more information on how to report and address any shipping concerns.

Lost Packages:
If your package is lost in transit, all claims must be communicated to us at orders@hedessent.ca within 1 week after the estimated delivery date. Hedessent.ca will investigate the issue and, if your package is deemed lost, a reshipment will be arranged at no additional cost.

Damaged Packages:
If your package arrives damaged, you must report the issue to orders@hedessent.ca within 24 hours of delivery. Please provide photographs of the damaged package and its contents, and we will work to resolve the issue, which may include reshipping the product if necessary.

Product Issues:
If there is an issue with the products or any aspect of your order, such as missing items or incorrect products, please submit a problem report via email to orders@hedessent.ca. Include your order number and details of the issue, and we will promptly assist you.

Wrong Address:
If the address you provided is deemed insufficient by the courier and the package is returned to our facility, you will be responsible for reshipment costs. Once we confirm the updated address, we will arrange for the order to be resent.

Unclaimed Shipments:
If your shipment is unclaimed and returned to our facility, you will be responsible for the cost of reshipping the order.

Non-refundable Orders:
Please note that all sales are final. We do not offer refunds for changes of mind or buyer’s remorse.

For any further questions or concerns, feel free to contact our support team at support@hedessent.ca.